HUSNUL KHOTIMAH
(2012)
PENGUKURAN KINERJA PADA KANTOR POS UNIT KAMAL DENGAN METODE PERFORMANCE PRISM.
S1 thesis, Universitas Trunojoyo Madura.
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Abstract
Jurnal ini membahas hasil penelitian pengukuran kinerja pada sebuah Kantor Pos Kamal dengan metode Performance Prism. Selama ini, Kantor Pos Kamal belum pernah melakukan pengukuran kinerjanya. Oleh karena itu, perlu dilakukan pengukuran kinerjanya. Hasil pengukuran menunjukkan bahwa stakeholder Kantor Pos meliputi: konsumen dan tenaga kerja. Pengukuran kinerja memuat 11 KPI yang terdiri dari 3 KPI fasilitas pelayanan, 3 KPI karakteristik pelanggan dan 5 KPI karakteristik karyawan.
| Item Type | Thesis (Skripsi) |
|---|---|
| Thesis Type | S1 |
| Creators | Creators NIM HUSNUL KHOTIMAH |
| Department | Industri |
| Uncontrolled Keywords | Pengukuran Kinerja, Performance Prism. |
| Divisions | Fakultas Teknik > S1 - Teknik Industri |
| Additional Information | elib mass import |
| Depositing User | Unnamed user with email library@trunojoyo.ac.id |
| Date Deposited | 13 Oct 2026 23:10 |
| Last Modified | 24 Oct 2026 16:42 |
| URI | https://repository.trunojoyo.ac.id/id/eprint/318 |
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